Home Energy Winter Crisis Program (HEAP)
HEAP helps income eligible Ohioans that are threatened with disconnection, have been disconnected or have less than a 25 percent supply of bulk fuel in their tank maintain their utility service. The program runs from November 1 until March 31.
Appointment Setting: Schedule an appointment by calling (614) 246-0019 or visiting our Online Scheduling System.
Next day appointments (10 am & 1 pm) are available first-come, first served by calling (614) 246-0019, customers must call after 10am to schedule a next day appointment.
Intake Process: Customer will come in for an appointment, where we will collect the documentation. Once documentation is collected, an IMPACT Representative will complete the application via phone interview and will provide the customer with next steps.
Documentation Needed:
Valid Driver’s License/Photo I.D.
Proof of Citizenship is required for ALL household members regardless of age:
(Please provide either/or)
Birth Certificate -Passport -Permanent Visa Card
Voters Registration Card -Social Security Card
Proof of household income for the past 30 days for everyone 18 years & older.
Current gas or electric bills.
What Does Program Cover? Customers that are in disconnection/termination status, off or transfer of services; water bills.
What Program Can Not Cover? Customers that are not in disconnection/termination status, NSF checks paid to utility companies, unauthorized usage.
How to Apply: Customer can call 614-246-0019 or visit our online scheduling system to make an appointments on a first come first served basis. Next day appointments will also be released after 5 p.m. Sunday-Thursday. Once appointments are full, customers can also apply online at www.energyhelp.ohio.gov
When Does the Program Start/End? November – March of each year
Appointment Number: 614-246-0019