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Emergency Assistance

Utility Bill Assistance

The Home Energy Assistance Program (HEAP) helps households prevent energy service disruptions, restore disconnected services, and/or secure seasonal heating and cooling energy needs.

We offer a wide range of programs and services to meet the needs of those affected by our cause. We help them and their families by providing programs, information and resources to assist in their journey. We also help by raising awareness through public outreach and media.

Summer Crisis Program

The Summer Crisis Program is for electric utility assistance only and is for households that include a person 60+ years, customers with a household member who has a qualifying medical condition or households served by a non-regulated utility with a disconnect notice. The maximum amount for bill payment assistance and/or air conditioner is $300 for regulated utilities and $500 for non-regulated utilities.

To qualify for the Summer Crisis Program, households must be at or below a gross annual income of 175% of the federal poverty level and meet one of the following criteria:

  • A member has an illness that would benefit from assistance, verified by physician documentation.
  • A member is sixty years or older.
  • ​​​​Household is served by a non-regulated utility with a disconnect notice.

You do not have to be enrolled in PIPP to be eligible for the Summer Crisis Program. You do not need a disconnect notice to be eligible for the program.

The benefits of the Summer Crisis Program include:

  1.  The provision of one window air conditioning unit per household (for households that do not have central air and have not received an air conditioning unit in the past three years {2017, 2018, 2019}
  2. and/or a one-time payment of up to $300 on the electric bill for regulated utilities and $500 for non-regulated utilities.)

Medical eligibility for an air conditioner is needed for anyone under the age of 60.

You must have written documentation: a prescription from your doctor/ Nurse Practitioner.


Bring with you:

  • Anyone under the age of 60 must have a prescription or doctor’s statement, SIGNED and DATED by the doctor or nurse practitioner, issued within the past year prior to Summer Crisis appointment.
  • Gross income for the last 90 days. (Earned income for anyone 18 years and older and all unearned income for all household members.)
  • Picture I.D.
  • Social Security Number for all household members.
  • Proof of Citizenship (may use social security card).
  • Bring current electric and gas bill regardless of status.
  • If permanently disabled, verification of your disability (example: social security disability award letter)
  • Documentation of a co-pay to the utility company, if required. Verification of payment of reconnection fee, if required


  • Birth Certificate/Hospital Birth Records
  • Baptismal Records (only when place and date of birth is shown)
  • Indian Census Record
  • Military Service Record
  • U.S. Passport
  • Verified Citizenship for OWF Program
  • Voter Registration Cards


  • Naturalization papers/Certifications of Citizenship
  • INS ID Card
  • Alien Registration Cards/Re-entry Permits
  • INS Form I-151 or I-551 (form I-151 will not be valid after August 1, 1993)
  • INS Form I-94
  • Permanent Visa
  • INS Form G-641
  • Court Order stating that deportation has been withheld pursuant to Section 241 (b) (3) or 243 (h) or of the Immigration and Nationality Act.
  • INS Form I-688

To make an appointment:

To make an appointment at our main office Interactive Voice Response System, 24 hours a day, holidays, weekends or workdays at 614-246-0019.


Households whose gross income is at or below 175% of the 2019-2020 Federal Poverty Guidelines listed below:


Our Impact in 2019

  • Customers Served


  • Dollars Leveraged


  • People Gainfully Employed


  • Volunteer Hours


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