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Emergency Assistance

Emergency Assistance

The Emergency Assistance Department provides supportive services that deliver crisis intervention strategies to stabilize households and strengthen self-sufficiency. All Emergency Assistance Programs/Services serve Franklin County households that are at or below 125% of the Federal Poverty Guidelines and most households must have a qualifying emergency to receive assistance.

In 2016, more than $91,302 was leveraged to help 539 households with transportation assistance, furniture assistance, rental assistance, water utility assistance, state identification assistance and bereavement assistance.


Q: What is a qualifying emergency?

A: A qualifying emergency is a situation or circumstance that interrupts your life or lifestyle and makes it so you are unable to afford the expense


Q: What is the Federal Poverty Guidelines for 125% or 200% of Poverty?

A: See the table below

Click here to learn more about Utility Bill Assistance



Appliance Assistance

Appliance Assistance provides one-time per calendar year material support with a refrigerator or stove (electric) for households with qualifying emergency.



Furniture Bank Assistance

IMPACT, in partnership with the Furniture Bank of Central Ohio, provides access to material assistance referrals for households with a qualifying emergency.


Q: What is required for the Furniture Bank?

A: The Furniture Bank requires a referral from a participating partner agency. All customers referred to the Furniture Bank through IMPACT must bring a $30.00 co-pay to their initial appointment.


Q: Do I need to secure my own truck for Furniture Bank delivery?

A: No, the Furniture Bank will deliver your selections.


Q: Will the Furniture Bank bring my furnishings into my home?

 A: No, you must be able to unload your own items.  Furniture Bank staff are not permitted to bring the furniture into your home.



Rent/Mortgage Assistance

Rent/Mortgage Assistance provides one-time per calendar year support for past due balances and first month's rent to prevent homelessness for households that are experiencing situational poverty or crisis.


Q: Does IMPACT pay security deposits or late fees?

A: No, IMPACT does not provide assistance with security deposits or late fees.


Q: How much assistance can I receive?

A: The benefit towards first month and past due rent is up to $700.00.


Q: Can I apply for rent assistance multiple times per year?

A: No, customers may only receive the benefit once per calendar year.


Q: Can I pick up the check?

A: No, payments are mailed directly to the property owner/landlord.


Q: Once approved, will the landlord receive the funds right away?

A: The property owner/ landlord is notified of the agency’s intent to pay however; the receipt of benefit may take up to 10 business days to process



Transportation Assistance

Transportation Assistance is the issuance of bus passes/gas cards to support the household's ability to maintain basic household transportation needs.


Q: What do I need to receive the transportation benefit?

A: All persons receiving the transportation benefit must meet income eligibility at 125% of the Federal Poverty Guideline.


Q: Do you provide gas cards or bus passes?

A: Yes, the benefit may provide either gas card or bus pass (based on availability).



Water Utility Assistance

Water Assistance is one-time per calendar year support to a water utility vendor for water bills that are past due or in disconnection status.


Q: Can IMPACT assist with a payment if the water bill is in the landlord’s name?

A: Yes, we work with landlords and have a process that addresses bill payment.


Q: How much is assistance can I receive?

A: The benefit towards the water is up to $250.00 towards a delinquent water bill.


Q: Do I need to be in disconnect status to apply for services?

A: Yes, you must be in disconnect status or off



Our Impact in 2019

  • Customers Served


  • Dollars Leveraged


  • People Gainfully Employed


  • Volunteer Hours


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