Customer Satisfaction Survey

IMPACT’s Customer Pledge to the Community states our promise to ensure that our customers are treated with respect at all times, and to provide them with the best service possible.

How was your IMPACT experience today?  Tell us what you think!

The Customer Satisfaction Survey is a way for you to tell us about your recent visit to IMPACT and your experience overall.  

IMPACT has developed two Customer Satisfaction Survey questionnaires for: 1) All Customers, and 2) Home Weatherization Assistance Program Customers (following in-home service work). Please answer the one survey that best describes your recent experience.

The results from these Customer Satisfaction Surveys will allow us to identify service gaps and/or ways to improve our service delivery, to measure the effectiveness of the assistance we provide our customers, and to enhance our customer service policies and procedures.